Shipping & Returns
Shipping Policy
Order Processing
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All orders are processed within 2–5 business days after payment confirmation.
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You will receive a confirmation email with order details and tracking information once available.
Delivery Times
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Average delivery times range between 10 and 30 business days, depending on the product and customer location.
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Delays may occur due to external factors such as customs, holidays, or unforeseen circumstances.
Shipping Costs
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Shipping costs are calculated at checkout and may vary depending on the product and destination.
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In some cases, we offer free shipping during specific promotions or for orders above a certain value.
Tracking
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Whenever possible, we provide a tracking code so you can monitor your delivery status.
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Customers are responsible for checking tracking updates and ensuring someone is available to receive the order.
Duties and Taxes
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Any customs duties, taxes, or import fees applicable in the UK are the responsibility of the customer.
Return & Exchange Policy
Request Period
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Customers may request a return or exchange within 14 days after delivery of the product.
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Requests made after this period will not be accepted.
Conditions
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The product must be in its original condition, without signs of misuse, and accompanied by its packaging and accessories.
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Products damaged due to misuse will not be eligible for return or exchange.
Process
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Contact our support team at: Click here
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Provide your order number and explain the reason for the request.
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Wait for instructions regarding product return or case review.
Refunds
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Refunds will be processed once the return is confirmed and the product has been reviewed.
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The amount will be credited to the same payment method used for the purchase.
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Shipping costs are non-refundable, except in cases of defective products or order errors.
Exchanges
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If the customer chooses an exchange, the new product will be shipped once the return is confirmed.
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Delivery times for exchanges will follow our Shipping Policy.